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One of our Mango clients has been using the software since August 2022. The company chose to implement Mango because although they had...

The Finding The UKAS Logos on the Company website needs updating. The certificates for the delegates includes the obsolete UKAS logos...

The Finding Qualified contractors were not being used to control the risk of flying and crawling insects. There was no evidence available...

The Finding Since the last visit there has been quite an increase in the numbers of employees, but the Training Matrix does not identify...

The Finding The [most recent] management review fails to meet the requirements of all three standards. E.G. It fails to cover the...

The Finding The IMS manual issue 2 specified the management representative being the operations manager, a position no longer on the...

The Finding No formal analysis of customer satisfaction data or reviewing trends to date, what will be done to improve etc. Some Context...

The Finding The archive Store at the top of the yard at [site name], was not conducive to retention of paper records, i.e. damp. Some...

The Finding When recording non-conformances on the Fault Report Register the date when the non-conformance was closed out should be...

As it's 1st December, you've kind of got to sing "five gold stars" as though you were singing the line "five gold rings" in the Christmas...

Obi Wan Kenobi pulled back his hood. “Hello, there,” he said, looking straight at the head Jawa standing in front of him. The Jawas said...

You can always tell a business leader who is drowning in administration and staff who are frustrated with clunky business systems. It’s...

For many businesses and smaller organisations, this can be a real dilemma. Do you try to become ISO 9001 accredited on your own,...

Welcome to 2021, the year when having a strong bond with your ideal customers will be crucial for your business. Think about everything...

Is your company getting the tone right in all your social media posts and interactions? As a company you want to hit the right note when...

This week we've been chatting with Liz Tobin, a small business systems expert from Gingersnap Consulting, about how finding the right...

Case study: Spectrum Printing Spectrum Printing is a family run lithographic printing company based in Cardiff, providing everyday short...

Many organisations have implemented multiple management system standards. Clearly there are benefits in time, cost and resources if the...

As part of ISO9001:2015, companies are expected to identify external and internal factors (Clause 4.1) relevant to the context of the...

Where an organisation is registered, or is seeking registration, to more than one Standard it may be possible to address these within one...